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Customer Success Updates

Discover how Aura Security's innovative solutions are transforming businesses across South Carolina. From measurable security improvements to operational efficiency gains, these real-world case studies showcase the power of modern security technology.

80%
Average Security Improvement
100+
Successful Implementations
24/7
Ongoing Support
Featured Case Study

Gated Communities Without Onsite Staff

How Aura Security modernized gate security and connectivity for a large property management company operating multiple gated communities, achieving an 80% reduction in tailgating incidents.

Executive Summary

Aura Security modernized gate security and connectivity for a large property management company that operates several gated communities with no onsite staff. We replaced long-term community codes with license plate based entry for residents and one-time codes for guests.

80%
Tailgating Reduction
24/7
Real-time Monitoring
Entrance gate to a beautiful gated residential house community with lush green trees and grass

Client Overview

A regional property management company overseeing multiple gated residential communities. Entrances must authenticate residents and guests, deter misuse, and give managers and a remote monitoring team real-time visibility from anywhere.

Multiple South Carolina Communities

Key Challenges

  • Damage to call boxes and permanent marker notes left by drivers
  • Long-term community codes written on call boxes granting unauthorized access
  • Increased package theft at front doors
  • Rising home break-ins across several communities
  • Reports of vehicle vandalism increased

Project Goals

With no onsite staff, the client needed automation, instant alerts, and reliable evidence to resolve incidents quickly.

Eliminate Shared Codes

Remove shared codes and stop code writing at the call boxes to prevent unauthorized access.

Vehicle Identification

Positively identify every vehicle and capture clear video of the driver at the decision point.

Real-time Detection

Detect tailgating and loitering in real-time and notify a remote response team.

Faster Investigations

Shorten investigations from hours to minutes with advanced search capabilities.

Upgrade Connectivity

Upgrade connectivity and voice so the gate system stays online during outages.

24-Hour Backup

Provide 24-hour backup power to keep systems operational during power loss.

Solution Overview

Aura Security delivered a layered solution that combines advanced video analytics, smarter access control, and resilient connectivity.

License Plate Recognition

At each vehicle lane to log every entry and match plates to enrolled residents.

Pinhole Camera Integration

Inside each call box to capture driver face and vehicle details while stopped.

Access Policy Overhaul

Plate-based access for residents and one-time expiring codes for guests.

Cloud VMS & Analytics

With instant tailgating alerts, fast search capabilities, and extended AI analytics.

Key Technologies Deployed

Point-to-Point Wireless
VOIP Integration
Dual Carrier Failover
24Hr Backup Power

Measurable Results & Impact

The implementation delivered immediate and sustained improvements across all key performance indicators within the first quarter after launch.

80%
Tailgating Reduction
After resident education and system launch
100%
Code Writing Eliminated
No more long-term codes to share
90%
Faster Investigations
Average time to identify suspects
75%
Package Theft Reduction
Significant decrease in reported incidents

Detailed Performance Metrics

Security Improvements

Tailgating alerts per month ↓ 80%
Unauthorized entries ↓ 85%
Package theft reports ↓ 75%
Vandalism incidents ↓ 60%

Operational Efficiency

Investigation time Hours → Minutes
Resident entries by plate 95%
Usable video evidence 100%
System uptime 99.9%

Why This Approach Worked

Coverage at Decision Point

Captures driver face at call box when subjects are naturally paused

Strong Vehicle Identity

Plate reads plus make/color enable powerful search and case building

Fewer Shared Secrets

One-time guest codes remove incentive to write on call boxes

Reliable Backbone

Dual carrier failover and 24-hour power keep system online

Faster Answers

Linked video, plate data, and AI search accelerate investigations

Resident Education

Clear communication about benefits drove 80% tailgating reduction

Technology Stack Deployed

A comprehensive suite of integrated technologies working together to deliver superior security and operational efficiency.

Entrance Lane Equipment

  • LPR cameras with onboard illuminators
  • Overview cameras for vehicle context
  • Pinhole cameras in call boxes

Core Platform

  • Cloud VMS with secure gateway
  • VSaaS storage with policy retention
  • Integrated VMS, LPR, VOIP systems

Network & Power

  • Point-to-point wireless bridging
  • Dual wireless carrier failover
  • 24-hour battery backup system

Operational Playbooks

Streamlined workflows that transform incident response from hours to minutes with clear, actionable steps.

Package Theft Report

1
Search by address and time window
2
Use object and person search to find subject with package
3
Pull gate entry with plate read and driver video
4
Export case file for law enforcement

Vehicle Vandalism

1
Filter by vehicle make, model, color, or partial plate
2
Review entry events and motion paths
3
Create case package with timeline
4
Share secure link with managers and insurance

Gate Misuse

1
Tailgating alert triggers with evidence clip
2
Remote operator tags event and notifies if needed
3
Dispatch patrol according to response plan
4
Analytics track trends for further tuning

Enhanced User Experience

The new system delivers measurable improvements for both residents and property managers, creating a seamless and secure community environment.

Faster Entry

Plate-based access eliminates community-wide codes and reduces wait times.

Easy Guest Passes

Issue secure, time-limited guest codes from your phone in seconds.

Rapid Resolution

Managers resolve most security incidents remotely in minutes, not hours.

Change Management Success

Resident Education Campaign
Two emails + one text template
Clear Gate Signage
Simple instructions for plate entry
Visual Security Guide
One-page tailgating prevention guide
Video Walkthrough
Guest code usage demonstration
80%
Tailgating Reduction Achieved

Expansion Roadmap

Building on success with planned enhancements to further improve security and operational efficiency.

Exit Lane LPR

Complete vehicle movement trails with exit tracking

Amenity Coverage

Extend analytics to clubhouses, pools, and parking areas

Self-Service App

Resident self-service guest passes in community app

Hot Lists

License plate hot lists where policy allows

About Aura Security

Aura Security designs and delivers modern security systems that combine reliable infrastructure with actionable intelligence. We serve commercial and residential clients across retail, banking, distribution, manufacturing, healthcare, and property management.

Our focus is clear outcomes, faster investigations, and a better everyday experience for the people who live and work on your sites.

15+
Years Experience
24/7
Support Available
100%
South Carolina Focus

Industries We Serve

Retail
Banking
Distribution
Manufacturing
Healthcare
Property Management

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Discover how Aura Security can transform your property's security with modern technology, proven results, and local South Carolina expertise.

Licensed & Insured in South Carolina | 15+ Years of Proven Results